Refund policy

Refund Policy

Tillman Equity Shops - All sales are final. Due to the personal, hygienic nature of beauty, fragrance, skincare, hair, and bath & body products, we cannot accept returns or exchanges on any item once it has been purchased. This protects every customer by ensuring products are never resold after leaving our hands, where they could be opened, used, or tampered with.

This applies to all products in our store, including individually listed beauty items as well as mystery boxes and lucky scoops. Because mystery boxes and scoops are surprise products, the surprise is part of the purchase.

We do not offer refunds or exchanges because a customer does not like a scent, color, product type, or surprise item.

The only exceptions

We will always make it right if your order arrives with any of the following. Please contact us within 48 hours of delivery with your order number and a photo:

• An item that arrived damaged or broken
• A missing item
• A duplicate charge
• A clear packing or fulfillment mistake on our part

In these cases we will provide a replacement or refund at our discretion.

By placing an order you acknowledge and agree to this all-sales-final policy. See our Terms of Service for more details.